First Star Company Limited - Returns & Refunds Policy

We want you to be completely satisfied with your purchase from First Star.

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Here's our return and refund policy to ensure a smooth experience:

What Can Be Returned?

We accept returns for the following reasons within 7 days of delivery:

• Incorrect Items: If you receive products that don't match your order.

• Expiring Products: If you receive products past or nearing their expiry date (less than  months remaining).

• Damaged Products: If your products are damaged during transit (do not accept tampered seals).

 

Important Notes:

• We cannot accept returns on opened or partially used products.

• We cannot accept returns for hygiene-sensitive products.

• Returns based on wrong order selection are not accepted.

• Returned products must be unopened, in their original manufacturer's packaging with price tags, labels, barcode, and invoice intact.

• Batch number of the returned product should match the one on the invoice.

• Returns due to prescription changes are not accepted.

 

How to Make a Return:

1. Contact our Care Companion Team: Within 7 days of delivery, reach out to our friendly customer service team to initiate a return request.

2. Verification: We'll verify the authenticity and nature of your request.

3. Return Approval: If your request is genuine, we'll initiate the return process.

4. Refunds: We'll process your refund once we receive confirmation from the vendor regarding the returned product.

 

Refund Methods:

• KBZPay Orders: Refunds will be credited back to your KBZPay account.

• Cash on Delivery Orders: Refunds will be transferred to your nominated bank account.

 

Important:

• First Star reserves the right to refuse returns that do not meet our policy guidelines.

• We cannot guarantee replacement for all returned products due to stock availability. In such cases, a full refund will be issued.

 

For any questions regarding our return and refund policy, please don't hesitate to contact our team.